Customer Service Excellence Award
We are delighted to announce that we are the first GP Practice in Yorkshire - and we believe only the third in the country to meet the standard required to be awarded the National Customer Service Excellence Award. We value the service we provide to our patients highly and this recognises our current and continuing efforts to improve the experience all patients have when contacting our surgery. For more information please see the page opposite.....
Blood Pressure Campaign
High blood pressure is just one of the risk factors for developing heart and circulatory disease, along with high cholesterol , diabetes and other lifestyle factors. As many as 5 million people in the UK are walking around, undiagnosed, with high blood pressure.
When did you last have yours checked?
You can call into surgery and use our blood pressure monitor in reception, please ask a member of staff if you are unsure how to use it or alternatively you can make an appointment with one of our healthcare support workers.
We are now offering an appointment reminder service via a mobile telephone text. This service is only currently available for appointments when visiting a GP. If you would like to consent into this service please contact the surgery so we can update your record.
Out of Hours
Calls out-of-hours should be restricted to medical problems that cannot wait until normal office hours. Please telephone NHS111
Calls are answered by a trained nurse. You may be asked to attend the GP centre at Airedale Hospital to see a GP.
Home visits can be done for housebound patients, even out of hours.
If you have had an accident or have an emergency, please attend A&E. Patients with less severe problems may have a long wait and would be better calling the number above.
We now offer evening appointments on Monday and Tuesday evenings for those working away or who find it difficult to attend during the day. These are pre-bookable appointments.
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone the surgery in good time.
Stay well this winter with the help of a new NHS website
Winter is traditionally a very busy time for GPs and hospitals. It brings with it illnesses and ailments such as flu, coughs and colds and Norovirus (the winter vomiting bug.)
That’s why it pays to be prepared so that you can stay well during this period. And a new campaign, launched by doctors in Bradford and Airedale, will help you do exactly that.
Listen out for adverts which will be aired on local radio stations and take a look at the new site online, www.nhsstaywell.org
Here you’ll find great health advice which will enable you to enjoy a happy and healthy winter, Christmas and New Year. And if you are unfortunate enough to become ill, there is a wealth of information which will help you make the right choices.
Citizens Advice Bureau
Starting from the 27th March we will have a member of the Citizens Advice Bureau here in the surgery.
You can book an appointment with them if you have any problems regarding Pregnancy, Had an accident, Disability/Care needs, Off work sick, Mental Health Issues, Cold/heating and lack of food related issues.
Health & Social Care Information Centre
With effect from mid October certain data may be extracted from GP Patient records by NHS England as prescribed in The Health & Social Care Act 2012.
You have the option to opt out should you choose to do so but need to contact us as soon as possible.
We will display information to inform your decision in the practice from Tuesday 28th August through to the end of November and have added some details to the website to help as well. Please review the Health & Social Care Information Centre page in the index to the right